![]() She called me back and told me the owner said the same thing and that u shouldn’t come in 1 min later then ten min late! … – show (if she stayed 2 min towards the end of her day to accommodate a customer it would have Been ideal. She said she is booked bak to back and she can’t stay another minute past her last appointment he has they all need to leave. (may be too late to get a clear ultrasound photo)! She kept cutting me off and stating “we have a policy that states if your not here by 10 Minutes we have to cancel your appointment and charge you a no show fee “! I said to her I just need one or two extra minutes. I am a full time working mom and she wanted to charge me $50 and cancel my appt to come in weeks later. I was disrespected on the phone and she made me feel Uncomfortable saying she has to leave by 2 pm and she has to cancel my appointment and charge a $50 dollar fee. ![]() I called them at 1230 and let them know I would probably arrive at 1:12-1:113 according to my gps (11min late). ![]() when I started my car it needed a jump, I had to wait for a male to come jump it (my husband) that took 25 min. Not to mention it wasn’t my first time going to this place, it was my return appt for a 3 d. Not what I"ve grown to expect from Potbelly's but the dirty tables and lack of attention were very noticeable and it will be a long time, if ever, before I visit this particular location again.Stay away from this place, I had an appointment with this establishment and I made it a few weeks in advance. The dirtiest I've ever been in and not one person there seemed to know or care. It was obvious that others had wiped the table off onto the chairs because the tables were not being cleaned by the staff. Food scraps, crumbs and streaks of dried up spills cleaned up with a dirty rag all over the table and crumbs and food scraps on the chairs. I'm not sure what to attribute that to but it was just another piece of the bad visit. The sandwiches were bland and pretty tasteless. The cashier was busy discussing Chicago Blackhawks facts with his buddy and just wanted us to go away. While the general makeup of the sandwiches ordered were right the toppings were wrong and the girl couldn't really be bothered with making our lunch. talking about everything important in their lives rather than even say hello or smile or offer any kind of customer service. ![]() It was apparent on our arrival that the staff was much too busy. NONE of that happened on this visit and I was very disappointed. I'm an avid Potbelly's fan and their sandwiches are always good, service is friendly and the restaurant is always clean. Restaurants for Special Occasions in Naperville.Restaurants for Group Dining in Naperville.Food Delivery Restaurants in Naperville.Thai Restaurants for Lunch in Naperville. ![]()
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